Obtain problems getting in contact with AA reservation by phone, its always chaotic and difficult to talk to the reservation personnel, the moment contacted. Would favor to speak by e-mail, be sure to give me an e-mail deal with of Ecuador Reservation Section. Several thanks.
I scheduled our family members trip to Cancun by means of Orbitz (there were five of us). Even though sitting down for the gate in Pittsburgh, PA I made a decision to tactic the desk to inquire about upgrading my wife And that i to top notch. I had been shocked to find out that “my ticket” disallowed me to upgrade, and wasn’t provided a purpose and was advised whatever price I used to be ready to pay out I couldn’t up grade. What was stunning is that there ended up becoming 6 unused firstclass seats available. Very same point took place on the best way again from Cancun to Pittsburgh. Straight through flight the two ways with only two seats in first class getting used on the best way back again.
I wanted to have a minute to simply call out the great customer service Connie Sanders inside your Dallas office gave my wife And that i in a very stress filled problem. Connie went over and past to make certain we were looked after and her volume of consideration to fixing our difficulty stuffed day was extraordinary, she solitary handedly restored my faith in your Group and she or he deserves congratulations for that operate that she does.
The last two times I have flown on American Airlines from BWI to MIA my precheck clearance hasn't demonstrated on my ticket. Once i have spoken to consumer service I'm dismissed with “It is just a glitch”.
Quite disappointed with AA. For the duration of my vacation to NORFOLK from ALBUQUERQUE this time close to on Military services Orders – too many problems occurred which i just can’t forget about and wonder why some procedures exist since they do. Starting off, my baggage wasn't tagged appropriately coming out of Albuquerque and did not make the transfer connection in DFW to ORF – eight hour delay with luggage attending to me, which had my uniforms for the following day. Sure I acquired my uniform in time, but only permitted for ~4 hours of sleep in advance of reporting for responsibility soon after I drove to airport to have the bag. As well as my DoD ID has become not within your program to allow for TSA pre-Check out…either one of these situations aren't a giant offer and I can easily ignore these things without having to create a comment…the return trip back again to ABQ is my explanation. On my return trip, my approach was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little bit more than 1 hour causing me to possess a few 15 moment window for my connection flight in CHARLOTTE to PHOENIX. When I observed this restricted window, I attempted to do the job with The client service clerk on the gate in NORFOLK to acquire anything carried out (i.e. notify gate in CHARLOTTE that someone on Armed forces ORDERS may be a small late and to carry gate to permit transfer – would've solved what is about to occur)…since quarter-hour was in a few “30 moment window” allowance for just about anything for being performed and that I might have time to help make my transfer – she wouldn't or could not do nearly anything for me.
My spouse And that i had flight reservations for today (March 15, 2014) and after a program heart scan on Wednesday of this 7 days, he was diagnosed with a significant coronary heart dilemma. On Friday, March fourteen, 2014 he experienced to have a coronary heart catherization and it was extremely hard for us to go on our holiday vacation. I named American Airways Shopper Service and was nicely told “difficult luck”.
We boarded the airplane and there were two nice gentlemen attendants. They served one spherical of drinks in a short time and by no means arrived back again all-around and asked if we wanted anything to drink.
I had been fired up to get to the three million mile amount on American Airlines and also to be awarded a Program Wide enhance. While my partner and I've a getaway journey booked on American to Frankfort, Germany in April, I decided I wish to use our Up grade and possess One more trip trip to London. This was not prepared, but due to upgrade we chose to have an additional journey.
Past thirty day period, I traveled on American Airways from Portland, Maine to Washington, DC. I'm able to’t show you enough about the superb service I been given. I asked for a wheelchair for both of those airports click here for info along with the chair and attendants ended up suitable there and went previously mentioned and past the call to duty.
I used to be on hold for around 40 minutes, with common ‘updates’ from a supervisor named Tony…who was calling some unknown Section to examine on the next, missing voucher….when…Of course,, I had been cut off! I referred to as back…only to be told the wait can be 18-twenty five minutes. I’m even now ready on this simply call back again. This trip would be the excursion of a lifetime for my spouse, a wounded veteran and most cancers survivor.
So approximately 12 noon on June twenty five, 2016, I tried to examine in for flight #3325 with American Airways Boarding from VA at 2:33pm. Once i 1st approached the counter the Supervisor ( shown on his tag) D. Halem (SP) mentioned that I would 1st have to check in on the pc. I spelled out that I was armed forces. Then he said that I must area my on bags on the rollers (behind the counter). He continued to check me in, having said that, later on immediately after issuing me a ticket he mentioned yet again that I must come driving the counter and spot my baggage on the roller, simply because his back was negative.
As a consequence of a family members hardship, we are unable to make our excursion as Formerly planned and had to terminate our reservations. We spoke to a representative at American Airlines and stated the specific situation to her, and he or she advised that we contact you.
i required to be in chicago at the aforementioned time ten:03pm and so i contacted A different airlines (Virgin) who experienced a flight leaving san francisco at 4pm arriving in chicago at 10:15pm and booked a return flight again. i would really like a refund for the whole return flight along with the booked chosen seat of 16F
No agent in sight. Flight 1583 delayed delayed and delayed without any facts or updates specified by gate agent. what a nightmare